Technical Writer develops and maintains documentation for IT operations at RMC. Collaborating with technical staff to ensure documentation aligns with standards while managing various projects.
Responsibilities
Develop, update, and maintain technical procedures, work instructions, and process documentation supporting IT operations and services
Collaborate with engineers, system administrators, cybersecurity staff, and other subject matter experts to gather and validate technical information
Translate complex technical and operational processes into clear, structured, and usable documentation for internal audiences
Ensure documentation complies with organizational instructions, formatting standards, and review/approval requirements
Maintain documentation repositories, including version control, document tracking, and approval status
Update documentation in response to process changes, system updates, audits, or operational findings
Edit and standardize documentation authored by SMEs to ensure clarity, consistency, and completeness
Develop and maintain documentation templates, checklists, and standard formats to support consistency across teams
Support reviews, walkthroughs, and audits by ensuring documentation is complete and accessible
Coordinate with stakeholders to manage document reviews, comments, and approvals through established workflows and tools
Use Microsoft Excel or similar tools to support document tracking and organization efforts
Requirements
An active Secret Security Clearance must be obtained upon hire.
2-4 years of professional technical writing experience
Bachelors degree in related field preferred (not required)
Proven ability to write clear, structured documentation for technical audiences
Experience working with engineers and technical stakeholders
Strong editing, grammar, and information-design skills
Familiarity with version control systems and content review workflows
Ability to manage multiple documentation projects simultaneously
Proficient in Microsoft Office (Word, Excel, Visio)
Benefits
*At RMC, we're committed to your career growth! RMC differentiates itself from other firms through its investment in our employees.
*RMC can offer you a great place to work with a small company feel and give you the experience, tuition assistance, and certifications that will take your career to the next level. This also includes a competitive paid vacation package with 11 paid federal holidays. Additionally, we also offer high-quality, low-deductible healthcare plans, pet insurance, and a competitive 401K package.
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