Technical Documentation Writer responsible for creating clear and effective documentation for ArmorCode's AI - based security platform. Collaborating with product and development teams to ensure accuracy and user accessibility.
About the role
- Technical Writer responsible for managing developer documentation at Vapi. Focused on maintaining accurate, up-to-date information for APIs, tutorials, and guides.
Responsibilities
- Become dangerous on the Vapi platform. Actually build something. Actually break something.
- Read every doc we have and form an honest opinion about the state of it.
- Find the three questions developers ask most. Answer them so well they stop asking.
- Make friends with the support team. They know where the bodies are buried.
- Write your first doc. Ship it. Get feedback. Improve it.
- Own developer-facing docs end to end: API references, quickstarts, guides, tutorials, Knowledge base, FAQs, the works.
- Build a system for keeping docs current as the platform ships. A system that works when engineers forget to tell you something has changed.
- Make a new developer's first 30 minutes noticeably better than they were when you arrived. Then make it better again.
- Give the support team and Vapi Composer something amazing to work with. Make it so they stop guessing. Bonus points if you make them laugh.
- Measurably reduce friction in the developer journey. You'll know because support volume drops, activation improves, and engineers stop getting pulled into "can you just explain how this works" conversations.
- Make docs and information a competitive advantage. Ship it like one.
- Set the bar for what good looks like at Vapi. Then hold it even when the platform ships something new every other week.
Requirements
- You've used an API.
- You know what a webhook is.
- You don't need an engineer to explain what a POST request does or what LLM stands for.
- You think bad docs are a product bug.
- You write like a human, not a manual. Direct, occasionally funny, always accurate and 100% clear.
- You have an uncomfortable relationship with outdated information. When you see a doc that's wrong, something inside you dies.
- You make friends with engineers and support teams without having to bribe them.
- You're faster than people expect and more thorough than they asked for.
- You like hanging out regularly with Karl the Fog in our San Francisco office.
Benefits
- Real stake: We offer a competitive salary and excellent equity ownership
- Comprehensive health coverage: medical, dental, and vision plans
- Team love: We love hanging out, and we do quarterly off-sites
- Flexible time off: take what you need
- More: catered meals, transportation, gym, and a $10k annual L&D budget
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