Product Designer managing design systems at Capital One, a leader in banking technology. Combining craft expertise and business understanding to innovate and solve complex problems.
About the role
- Senior User Experience (UX/UI) Designer supporting the NSF Web Team's projects and content management. Creating engaging layouts and conducting UX research to enhance user experience.
Responsibilities
- Creating clear, compelling webpage layouts that conform to web design best practices, WCAG 2.0/Section 508 requirements, and federal plain language requirements.
- Providing timely, high-quality customer support, handling requests and inquiries, resolving issues, and tracking all requests/inquiries within a ticketing system (built in ServiceNow and Microsoft Lists).
- Conducting UX research, developing wireframes, prototypes, and task flows, and leading usability testing to guide user‑centered design decisions.
- Advise on web design best practices, including consistent and clear layouts, 508 compliance, and the use of visuals to enhance engagement and understanding.
- Participate in special projects and perform other related duties as assigned.
Requirements
- Bachelor’s degree.
- Six or more years of experience with user-experience research and web design, additional education substitutes for experience.
- Experience with the Drupal Content Management System (CMS).
- Advanced experience with creating and documenting information design concepts and solutions by various means, including developing wireframes, high-fidelity prototypes, and task flow diagrams.
- Advanced experience with usability testing, including preparing test plans and associated wireframes/prototypes, facilitating test sessions, analyzing data, and reporting and presenting results.
- Advanced knowledge and experience of creating, managing, and supporting user experience and feedback activities, including surveys, and interviews.
- Ability to recommend the best user experience possible while considering technical feasibility and business goals through professional communication that prioritizes customer satisfaction.
- Intermediate experience with AI tools, including their limitations and risks, and how they can be applied to support project management tasks.
- Prior experience supporting NSF or other federal health agency UX/UI Web Design projects.
- Experience integrating 508 compliance and web content accessibility guidelines (WCAG) into web design projects and products.
- Ability to report to NSF headquarters location on a daily basis if requested.
Benefits
- At Ripple Effect, we reward our employees for their contributions to our mission.
- Our comprehensive total rewards package includes competitive pay, exceptional benefits, and a range of programs that support your work/life balance and personalized preferences.
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