IT Operation Manager responsible for overseeing IT operations and infrastructure at Recursive. Managing SaaS tools, security initiatives, and hardware procurement in Tokyo, JP.
Responsibilities
Manage full lifecycles (creation, access control, closure) for core tools including Google Workspace, Slack, Microsoft 365, SmartHR, MoneyForward suite, and Zoom
Conduct monthly IT audits across all platforms to ensure compliance and security.
Act as the primary consultant for internal access issues, permissions, and tool integration requests.
Oversee the procurement and setup of MacBooks and iPhones using Apple Business Manager.
Manage device upgrades, repairs (Apple Store coordination), and secure data wiping for off-boarding members.
Maintain office network and VPN, monitors, and peripherals.
Manage corporate SIM card contracts (Docomo/Softbank) and eSIM troubleshooting.
Lead company-wide IT security initiatives and policy enforcement.
Lead the project to migrate our device management from Kandji to Simple MDM.
Design and implement a scalable asset management system to replace our current Notion database.
Requirements
Professional proficiency in English
Conversational Japanese
Proven experience in IT Operations or System Administration
Expertise in macOS environments and Mobile Device Management (MDM) workflows
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