Customer Experience Account Manager generating revenue for assigned accounts and enhancing customer relationships. Collaborating across departments to provide excellent service and support in Romania.
MG
Hybrid Customer Service Representative, Inbound
Posted 3 days ago
About the role
- Customer service representative managing customer inquiries via phone and email for Münzenversandhaus Reppa GmbH. Contributing to customer loyalty through support and solutions.
Responsibilities
- Telephone and written customer correspondence, including handling emails and WhatsApp messages
- General customer service administration (account clarification, complaint handling, and developing individual solutions)
- Advising and supporting our customers
- Actively contributing to customer retention
Requirements
- A completed commercial or equivalent vocational training is an advantage; we also welcome career changers
- You have a strong customer-focused mindset, good communication skills, and negotiation ability
- You have experience in commercial/administrative tasks and are proficient with common MS Office applications
- You are flexible, outgoing, and remain calm and composed under stress
Benefits
- Varied responsibilities in an innovative family-owned company in the coin industry
- Working hours according to schedule: Mon–Thu (8:00–20:00) and Fri (8:00–19:00), with the possibility of working from home
- A strong team spirit and a collegial atmosphere from staff to management
- Good development opportunities due to strong growth
- Contribution towards pension provision
- Health support through a fitness subsidy, company health insurance, and the option to lease a JobRad (company bike)
- Employee benefits program with exclusive discounts from well-known manufacturers and brands, employee discounts
- Regular employee and team events as well as individual training and development opportunities
- Free coffee, complimentary fruit, and free company parking
- Attractive, performance-based pay
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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