Key Account Administrator responsible for service coordination and customer relations at Rentokil Initial's Claremont office in Cape Town. Focus on maintaining service standards and liaising with clients.
Responsibilities
First point of contact for all National Account emergency work.
Coordination of service attendance and liaising with client at every stage.
Follow up on service attendance ensuring service reports and certificates have been received.
Retrospective costing along with supporting evidence sent to customer and payment requested.
Ensuring all completed works have been sent for processing.
Tracking and monitoring all work orders.
Updating all customer portals with required information.
Developing strong relationships with Key customers.
Develop a close working relationship with KAM's and branch network.
Requirements
Raising icabs tickets / complaints to the relevant personnel.
Assistance with debt recovery with KAM.
Good numeracy & literacy skills.
Good IT skills.
Ability to use internet.
Proven communication skills to both internal and external stakeholders.
Good eye for detail with a high level of accuracy.
Strong commitment to delivering customer excellence.
Strong organisation skills to effectively manage and prioritise workload.
Ability to manage multiple tasks in a very fast paced environment.
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