Hybrid ITSM Change Analyst

at Rentokil Initial

• Job title: ITSM Change Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ITSM
• Location requirements: Hybrid, Dudley, United Kingdom

About the role

• ITSM Change Analyst managing IT Change Management and Service Transition processes. Supporting various teams to ensure efficient change operations in a hybrid work environment.

Responsibilities

• ● The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
• ● Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
• ● Working with other service management functions to ensure effective operation of the change and transition functions
• ● The production of schedules of change for managing changes to the live environment
• ● Progressing the status of changes with service departments to ensure data is current
• ● Providing guidance to those involved in change management and service transition
• ● Producing change management and service transition reports as required by the change and transition processes
• ● Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy
• ● Adhering to IT governance and controls

Requirements

• ● Has experience of delivering to specific objectives in a similar role handling large quantities of data and/or reporting
• ● Has experience of operating agreed, standardised processes in a large organisation
• ● Has practical experience of working across teams to deliver specific objectives
• ● Is competent in the use of IT Service Management and Reporting applications The role holder will be familiar with:
• ● IT Change Management: The structured process for controlling how changes are made to IT systems and services, aiming to minimise disruptions and risks while maximising the benefits of those changes. Ensuring that changes are implemented safely, efficiently, and with minimal impact on business operations.
• ● Google Application suite: competent in the use of google applications such as docs, sheets, mail etc.
• ● Presentation Techniques: Methods and techniques for delivering effective presentations, either face-to-face or online.
• ● Report Writing Techniques: Methods and techniques for writing effective technical and business focused reports.

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking