Customer Experience Coordinator at Nobi responsible for onboarding and supporting UK customers in senior care technology solutions. Engaging with clients to drive adoption and satisfaction in a hybrid role.
About the role
- Customer Experience Representative at Rentokil-Terminix Canada maintaining customer relationships and resolving inquiries in a fast-paced environment. Processing orders and promoting pest control products.
Responsibilities
- Maintaining strong customer relationships by handling questions and concerns with speed and professionalism
- Receiving and placing customer service telephone calls, completing web forms and responding to emails
- Entering and processing orders for new and existing customers
- Investigating issues and resolving customer complaints
- Updating and managing customer databases
- Actively promoting Terminix products and services
- Monitoring the route and status of field technicians to coordinate and prioritize their schedule
- Relaying work orders, messages, and information to and from technicians and field management
- Constantly improving results by adhering to a philosophy of service excellence, and following business processes
- Providing an outstanding customer experience to all customers
- Available to work as required based on customer needs
- Performing other duties
Requirements
- Persuasive communication skills and lots of personality!
- Sales oriented, has the ability to identify sales opportunities within a service environment
- Energetic, positive and self motivated
- Naturally empathetic, with the ability to build a strong rapport
- Excellent communication skills - both verbal and written
- Professional demeanor, stellar phone etiquette
- Able to perform successfully in a high paced, results-oriented environment
- Ability to build relationships and communicate with a broad range of people
- Well organized, energetic and reliable
- Ability to work independently in a busy environment
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- At least one year’s experience in a Call Centre role answering phone calls and emails
- Proficient with Microsoft Office, Outlook and other applicable computer programs
- Bilingual English/French an asset
- High school diploma – College preferred
- Will have to undergo a criminal background check
- Will be required to wear a headset, input data and sit for long periods of time
Benefits
- You are paid during your training!
- Competitive compensation
- ON DEMAND PAY! Have access to your paycheque as soon as it is earned!
Job title
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Experience level
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Degree requirement
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