Customer Assistant at Embracon ensuring client satisfaction through welcome calls and data verification. Responsible for resolving sales information discrepancies and ensuring reliable data management.
About the role
- Sales Agent in technical service focusing on customer inquiries in the telecommunications sector. Offering flexible working hours and a secure job with an international team in Bulgaria.
Responsibilities
- Handling technical issues and customer inquiries related to Internet, fixed-line and TV services with a strong sales focus (device replacements, tariff changes, add-on options, Internet outages, contract signings, contract renewals)
- Strong sales orientation
Requirements
- Excellent written and spoken German (C1 level)
- Outgoing and communicative when interacting with customers
- Interest in technical topics
- Experience in up-selling and cross-selling is an advantage
- Experience working with a PC
Benefits
- Permanent contract from day one
- Fixed salary plus uncapped monthly bonuses
- Increasing holiday entitlement up to 26 days
- Intensive, fully paid on-site training followed by ongoing support from subject-matter contacts, trainers and coaches
- Work-from-home option after successful onboarding and strong performance following the probation period
- Contribution to commuting costs if your residence is outside the city
- Advance your career with our "Talent" development program
- Flexible working hours after the probationary period — choose 4, 6 or 8-hour shifts
- Supplementary health insurance with Bulstrad
- Discounted Multisport membership cards
- Monthly food voucher worth €100
- Attractive discounts at local partner companies
- Positive, modern working environment
- Fresh fruit, coffee and water provided in the office
- Monthly events for all colleagues on various topics
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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