Strategic Partner Director at Saviynt focusing on CSP engagement to enhance identity security. Designing and implementing regional plans aligned with CSP revenue goals and co - sell strategies.
About the role
- Counter Sales and Service Associate at Johnstone Supply serving professional technicians and contractors. Enhancing customer experience through informed product selection and support.
Responsibilities
- Help customers make informed product selections by asking the right questions and actively listening to their needs.
- Troubleshoot and answer technical questions, offering alternative or substitute products when necessary.
- Develop strong rapport with customers, recognizing and greeting regular customers by name.
- Stay informed about new and existing products through ongoing training, studying industry materials, and learning from experienced staff.
- Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service.
- Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies.
- Proactively communicate any potential delays or issues.
- Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels.
- Maintain organized records and complete all transactions and ensuring the store/showroom is organized and well stocked.
- Assist with receiving, shipping, and general warehouse duties as needed.
Requirements
- At least 3 years of related experience is required, but this experience can come from a variety of different work experiences or educational background.
- A High School Diploma or General Education Diploma (GED) is required.
- Previous counter sales and/or HVAC-R experience: at least 2 years is preferred, but not required.
- Customer Service: You excel at understanding and meeting customer needs, ensuring every interaction is friendly, professional, and solutions oriented.
- Detail-Oriented: You have a keen eye for accuracy in order entry, documentation, and maintaining a clean and organized work environment.
- Proactive & Resourceful: You are quick to identify opportunities to enhance the customer experience, increase sales, and resolve issues.
- Team Player: You thrive in a collaborative environment, contributing to both individual and team success.
- Adaptable: You can handle multiple tasks efficiently and remain calm under pressure, adjusting to the changing needs of the business.
- Ability to lift and carry up to 50 lbs. regularly (with occasional heavier lifts using equipment).
Benefits
- Customizable plans for medical, dental, vision coverage, and options for alternative care.
- Paid Time Off (PTO) – 3 weeks of PTO for individual contributors and 4 weeks for leaders.
- Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediately vests.
- Holiday pay – we recognize and pay our employees for 7.5 holidays per year.
- Employer subsidized medical, dental, and vision plans.
- Employer paid life insurance and long-term disability.
- Voluntary short-term disability, accident and critical illness insurance.
- 24/7 Access to virtual care/telehealth options, and Parental Time Off.
- Flexible spending accounts (FSA).
- $100 wellness reward for completing annual health check-up.
- Employee Assistance Program (EAP) for you, and your family.
- Coverage for chiropractic, acupuncture, and massage therapy services.
- Tuition reimbursement, up to $5,250 per year.
- Employee referral bonus program – earn up to $4,000 per year.
- Employee service milestone recognition program.
- Employee discounts on products & retail discounts.
- Variety of incentive plans for employees.
- Bi-weekly pay days on every other Friday.
- Opportunity to apply for the John M Shank Memorial Scholarship Fund, available to both Johnstone employees and children of employees.
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