Customer Service Senior Analyst managing client queries and delivering high - quality service at Citi. Collaborating with internal teams to ensure satisfaction and regulatory compliance in customer service operations.
About the role
- Customer service agent focusing on energy clients in Germany. Handling inquiries related to contracts, rates, and customer satisfaction.
Responsibilities
- Du bearbeitest Kundenanliegen – telefonisch sowie schriftlich - rund um Verträge, Tarife und Rechnungen
- Fragen zu Lieferantenwechsel, Strom- und Gasanschlüssen sowie deren Verträge sind deine tägliche Arbeit
- Du bist DER Servicepartner und zauberst ein Lächeln in die Gesichter deiner Kunden
Requirements
- Motivation und Lernbereitschaft für unsere Basisschulung in den ersten Wochen
- in Deinem täglichen Doing ist die Qualität und Empathie das A und O
- Dir ist es wichtig den Kunden schon im ersten Telefonat bestmöglich zu helfen
- Du hast Spaß in Deinem Job – das hört man Dir direkt an
- Deine Aufgaben löst du gewissenhaft und zielstrebig
Benefits
- unbefristeten Arbeitsvertrag
- Arbeitszeiten zwischen 07:00 Uhr - 18:00 Uhr
- vollbezahlte Basisschulung
- work@home nach Vereinbarung
- persönliche Entwicklungsmöglichkeiten (Kommunikation, Zahlenverständnis etc.)
- Aufstiegschancen durch Talentförderung
- finanzieller Zuschuss zum Deutschlandticket
- kostenfreie Sportangebote in der firmeneigenen Sporthalle
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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