Contact Center Supervisor leading a diverse team at Securian Financial supporting customer service and claims operations. Overseeing performance and fostering a culture of quality and continuous improvement.
About the role
- Customer Service Agent for handling customer inquiries about autofinancing. Providing excellent service and support in a hybrid work model in Dessau, Germany.
Responsibilities
- Du beantwortest telefonische Kundenanfragen rund um das Thema Autofinanzierung
- Du bist die Stimme des Kundenservices und sorgst für echte Zufriedenheit
- Du trägst mit deinem Einsatz dazu bei, dass unsere Kunden zufrieden bleiben und sich gut beraten fühlen
Requirements
- Motivation und Lernbereitschaft für unsere Basisschulung in den ersten Wochen
- in Deinem täglichen Doing ist die Qualität und Empathie das A und O
- wichtig den Kunden schon im ersten Telefonat bestmöglich zu helfen
- Spaß in Deinem Job – das hört man Dir direkt an
- gewissenhaft und zielstrebig bei der Lösung Deiner Aufgaben
- sehr gute Deutschkenntnisse in Wort und Schrift
Benefits
- unbefristeten Arbeitsvertrag
- Arbeitszeiten zwischen 08:00 Uhr - 19:00 Uhr
- vollbezahlte Basisschulung
- freie Wochenenden
- regelmäßige After Work Events am Standort
- work@home nach Vereinbarung
- Aufstiegschancen durch Talentförderung
- finanzieller Zuschuss zum Deutschlandticket
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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