Inbound Call Center Consultant at A2A Energia, providing customer care and commercial solutions in Milan. Engaging in customer inquiries related to energy billing and services.
About the role
- Call Center Agent in telecommunications for regiocom Customer Care in Alexandroupolis, Greece. Handle customer inquiries, provide support, and ensure satisfaction while enjoying flexible work conditions.
Responsibilities
- Receive and handle incoming customer calls in the telecommunications sector
- Advise and assist customers with technical and contract-related questions
- Process customer inquiries and complaints efficiently and with a solution-oriented approach
- Maintain and update the customer database
- Collaborate with other departments to resolve complex customer issues
- Participate in training and continuing education to continuously improve service quality
Requirements
- Good communication skills in German
- Basic computer skills and proficiency with common software applications
- Ability to work in a team and a customer-focused approach
- Flexibility and willingness to work in shifts
- Motivation to learn and develop professionally
Benefits
- Permanent position with a future-proof company
- Flexible working hours (part-time and full-time) with hybrid work options
- Comprehensive, fully paid on-site training
- Ongoing training opportunities and career advancement
- Private health insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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