Contact Center Supervisor leading a diverse team at Securian Financial supporting customer service and claims operations. Overseeing performance and fostering a culture of quality and continuous improvement.
About the role
- Call Center Agent in the telecommunications sector, handling customer inquiries and support. Work in a hybrid setting while being part of a diverse international team.
Responsibilities
- Receive and handle incoming customer calls in the telecommunications sector
- Advise and assist customers on technical and contractual matters
- Process customer inquiries and complaints efficiently and with a solution-oriented approach
- Maintain and update the customer database
- Collaborate with other departments to resolve complex customer issues
- Participate in training and professional development to continuously improve service quality
Requirements
- Good communication skills in German
- Basic computer skills and proficiency with common software applications
- Team player with a customer-focused work approach
- Flexible and willing to work shifts
- Motivated to learn and develop professionally
Benefits
- Permanent employment with a future-proof company
- Flexible working hours — part-time and full-time options, with hybrid work possibilities
- Intensive, fully paid on-site training and ongoing support from subject-matter contacts, trainers, and coaches
- Modern and friendly workplace in Alexandroupolis, Greece
- Continuous training opportunities and career advancement
- Motivated, collegial team
- Private health insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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