Providing support to the CEO and implementing internal communication in an international company. Organizing meetings and coordinating various administrative tasks effectively.
About the role
- Analista de Atendimento conduzindo campanhas de comunicação interna. Focado no alinhamento e desempenho das equipes de Atendimento ao Aluno na Cogna.
Responsibilities
- Create, develop, review and implement communication campaigns aimed at the company’s internal teams, focusing on improving integration, alignment and performance of the Student Services areas.
- Produce and review internal communication materials, such as announcements, newsletters, manuals, corporate emails and supporting documents, always emphasizing consistency and clarity of information, standardization and engagement of the teams that consume this content.
- Support management by collaborating with the Quality and Training teams to create content that improves understanding of processes, best practices and procedures, contributing to teamwork and synergy.
- Manage and optimize internal communication channels (Beedoo, Dinamize, corporate emails, communication groups, etc.), ensuring information is delivered efficiently and in an organized way to Student Services staff.
- Monitor and analyze results by tracking engagement and the effectiveness of internal communication actions. Prepare management reports with insights and improvement proposals.
- Work collaboratively with client areas, especially within the same management (Quality and Training), ensuring smooth collaboration and synergy between teams.
Requirements
- Bachelor’s degree completed or in progress in Journalism, Advertising/Publicity, Public Relations, Marketing or related fields.
- Preferred experience in internal communications, with a focus on relationship-building and alignment of Customer/Student Service teams.
- Knowledge of internal communication tools (intranet, corporate communication platforms, email marketing, etc.).
- Basic graphic design skills desirable (Canva, Photoshop or similar) for creating internal materials.
- Knowledge of internal communication metrics analysis (email open/read rates, engagement, etc.).
- Clear and concise communicator, with a focus on simplifying processes and engaging internal teams.
- Ability to organize and prioritize multiple demands.
- Empathy and strong active listening skills to understand team needs and offer communication solutions that meet those demands.
Benefits
- Profit sharing: celebrating results.
- Meal or food allowance: provided on a flexible benefits card.
- Health insurance: comprehensive medical plan with dependent coverage and co-payment.
- Dental care: available to keep your smile healthy.
- Tuition scholarships for undergraduate and graduate programs: available at our educational units for you and your dependents (spouse and children).
- Birthday day off: choose a day to relax and celebrate.
- SESC partnership: access to a range of opportunities to improve quality of life.
- Univers pharmacy partnership: discounts on a variety of medications.
- Corporate university: multiple learning paths and free courses in our corporate university to help you keep growing with us.
- Book discounts: purchase top titles from our publishing partners at reduced prices.
- Wellhub (Gympass): support to keep you active in your daily life.
- Ninho Program: dedicated to families expecting a new baby.
- Valoriza - Internal Recruitment Program: boost your career through internal opportunities.
- We believe in respect, diversity and inclusion across all fronts. All qualified candidates will be considered regardless of race, gender, gender identity or expression, sexual orientation, nationality, genetic information, disability or any other basis.
- Our purpose is to continue advancing by generating employability for diverse talents. Come enrich our team!
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