Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Customer Support Agent supporting French-speaking clients in digital advertising through chat, email, and phone. Involves troubleshooting, technical support, and client communication.
Responsibilities
- Provide support to high-level clients via chat, email, and phone.
- Assist customers with the self-serve advertising platform and related tools.
- Deliver pre- and post-sales support for digital advertising products.
- Troubleshoot and resolve technical issues, such as bugs or delivery errors.
- Communicate updates and resolutions to clients in a timely and professional manner.
- Identify opportunities for customers to enhance their advertising performance.
- Gather client feedback and share product insights to improve user experience.
Requirements
- Fluency in French (mandatory) and proficient English
- Strong communication, problem-solving, and interpersonal skills
- Basic technical proficiency and computer skills
- Ability to manage multiple tasks in a fast-paced environment
- A team player with a proactive and customer-oriented mindset
- Previous experience in customer support or digital marketing is valued but not required
Benefits
- Competitive monthly salary
- Performance-based bonuses
- Health insurance and employee discounts
- Meal allowance
- Full training provided and paid
- Real career progression opportunities in a leading industry
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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