Clinical Relations Partner improving patient care quality and experience at Intermountain Health by managing complaints and quality improvement initiatives. Coaching caregivers in service recovery and compliance management.
About the role
- Franchise Business Partner driving operational performance and supporting franchisees of Burger King in the US Midwest. Collaborating closely with leadership teams to optimize brand standards and profitability.
Responsibilities
- Conduct holistic business reviews with franchisees, covering areas such as restaurant operations, profitability, sales, and brand standards.
- Provide guidance on long-term planning, operational efficiencies, and strategies to create a profitable business model.
- Support the onboarding of new franchisees, facilitating site visits, and ensuring operational readiness.
- Ensure franchisees comply with brand standards in food safety, cleanliness, repair, and maintenance.
- Serve as the primary point of escalation for issues related to brand standards, including Zero Tolerance and Restaurant Evaluation Visits (REV).
- Collaborate with franchisees to develop corrective action plans when necessary, ensuring high-quality and consistent restaurant performance.
- Lead targeted training and coaching sessions for franchise teams in collaboration with Operation Partners (OPs).
- Support the roll-out of system-wide initiatives, new product launches, and regional marketing strategies to ensure franchisees are equipped to succeed.
- Drive improvement in key metrics such as Speed of Service (SOS), Guest Satisfaction (OSAT), and other performance indicators.
- Utilize RBI’s Problem-Solving Methodology to identify and address operational issues, analyzing data to drive business improvement.
- Create and implement data-driven action plans in collaboration with franchise teams to achieve desired outcomes.
- Report and present operational insights to franchisees and stakeholders, ensuring transparency and alignment on business goals.
Requirements
- Bachelor’s degree in Business, Hospitality, or a related field
- 5-7+ years of experience in QSR, retail, food & beverage, or similar franchised industry, with multi-unit management experience preferred
- Strong understanding of business and financial metrics, with the ability to analyze and interpret data to support decision-making
- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with data analysis tools
- Proven ability to build and maintain strong relationships with franchisees, colleagues, and stakeholders
- Skilled in root-cause problem-solving methodologies and able to implement solutions to drive operational improvement
- Effective communicator, with excellent presentation and influencing skills
- Willingness to travel within the assigned market to support franchise locations and field teams.
Benefits
- health benefits (medical, dental, vision and life insurance) offered upon hire date
- fertility benefits to support family planning needs
- a 401(k) plan with Company match available after the first year of service
- time-off programs (PTO, sick leave, Company-observed holidays, and parental leave)
- short-term and long-term disability insurance
- telemedicine & mental wellness support
- various learning and development courses
- comprehensive global paid parental leave program
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