Manager of IT Business Relationship Management ensuring quality engagement between business stakeholders and IT. Responsible for leading and developing a high - performance team and driving strategic initiatives.
About the role
- Manager, Merchant Services supporting product strategies and initiatives to enhance market share and financial performance for RBC Merchant Services in the Caribbean and Canada.
Responsibilities
- Support the execution of product strategy and initiatives to drive acquisition, retention, and growth, while proactively mitigating risks to ensure operational excellence.
- Support the development, and maintenance of product procedures and electronic forms to optimize efficiency, compliance, and a seamless merchant client experience.
- Complete product risk reviews to ensure compliance with policies and procedures while overseeing the timely implementation of action plans to address findings.
- Review approved pricing exception requests as needed and monitor the impact of pricing decisions on product profitability.
- Support day-to day management of supplier and payment network relationships, including contract governance, performance monitoring, and invoicing, while ensuring adherence to enterprise third-party requirements.
- Monitor and ensure the timely completion of action plans regarding operational risk events, audit findings, and regulatory requests.
- Support the development of compelling content for Merchant Services communications, marketing collateral, and supporting materials, ensuring alignment with enterprise brand standards.
- Collaborate with relevant stakeholders to support change management activities, ensuring effective communication, alignment, and successful implementation of applicable changes.
- Collaborate with Agile Lab Project Managers and Business Analysts as needed, ensuring alignment with project goals and stakeholder requirements.
- Lead development and management of reporting for key product performance indicators to support data-driven decision-making and strategic alignment with business objectives.
Requirements
- 5+ years of progressive experience in financial services.
- Undergraduate degree in Business Management or equivalent education and experience.
- Quickly adapt to changing priorities and tight timelines, delivering quality work with a high attention to detail.
- Clear, concise verbal and written communication skills, with the ability to actively listen.
- Ability to build and maintain relationships with internal and external stakeholders through proactive communication and a collaborative approach to achieve mutual goals.
- Strong analytical and business acumen, with the ability to analyze data, identify opportunities, and support process improvements that enhance operational performance.
- Comfort navigating ambiguity and evolving priorities, with a proactive approach to learning and seeking clarification when required to deliver results in a dynamic business environment.
Benefits
- We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- The advantage of working with a dynamic, collaborative, and high performing team where initiative and hard work are recognized and rewarded.
- Leaders who help your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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