CAO Business Change Solutions Programme Manager leading client-facing transformation initiatives at RBC Brewin Dolphin. Overseeing dynamic change programs aligned with strategic goals in a collaborative environment.
Responsibilities
Lead large-scale change programs from planning to execution, ensuring timely, budget-conscious delivery
Own the portfolio of client-facing initiatives, spanning process improvements, operating model shifts, proposition launches, and service enhancements
Build and maintain a strategic roadmap, prioritizing initiatives that align with business and regulatory objectives
Collaborate with senior leaders across Wealth Management, Technology, Operations, and Risk to drive alignment and results
Define program structures, including milestones, dependencies, and business readiness plans
Measure success through KPIs, risk reduction, efficiency gains, and client experience improvements
Requirements
Proven expertise in program/portfolio management, with a track record of delivering complex change initiatives in financial services
Exceptional stakeholder management skills, with the ability to influence senior leaders
Strong risk management and problem-solving abilities
Familiarity with delivery metrics, KPIs, and governance frameworks (e.g., Agile, Waterfall, or hybrid)
Change management experience in wealth management (nice-to-have)
Professional qualifications (PMP, Agile, PRINCE2) (nice-to-have)
Benefits
A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
Leaders who support your development through coaching and managing opportunities
Opportunities to work with the best in the field
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services.
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