ServiceNow GRC Engagement Manager driving GRC project implementations for Capgemini. Responsible for end - to - end project delivery ensuring business value and risk management alignment.
About the role
- ServiceNow Admin leading design, development, and implementation of ServiceNow solutions for the organization. Collaborating with stakeholders and overseeing a team to ensure successful delivery.
Responsibilities
- Lead the design, development, and implementation of ServiceNow solutions, including custom applications, integrations, and automation.
- Provide technical guidance and mentorship to a team of ServiceNow developers and administrators.
- Collaborate with business and IT stakeholders to understand requirements and translate them into scalable ServiceNow solutions.
- Ensure adherence to ServiceNow best practices, security policies, and compliance standards.
- Develop and maintain ServiceNow configurations, workflows, business rules, UI policies, and scripts.
- Oversee and participate in ServiceNow upgrades, patching, and system maintenance activities.
- Integrate ServiceNow with third-party applications and enterprise systems as needed.
- Establish and enforce governance, standards, and best practices for ServiceNow development and implementation.
- Troubleshoot and resolve complex technical issues related to ServiceNow functionality and performance.
- Stay updated with the latest ServiceNow releases and new features, assessing their impact and potential adoption.
- Architect, develop, and maintain the ServiceNow platform.
- Lead SNOW initiatives reducing reliance on third-party vendors.
- Collaborate with technical and non-technical stakeholders to align platform features with business needs.
- Promote capabilities that can solve real business problems.
- Continuously improve processes, workflows, and system performance.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience working with the ServiceNow platform.
- Strong knowledge of ServiceNow architecture, modules, and development frameworks.
- Hands-on experience with ServiceNow scripting (JavaScript, GlideScript, AngularJS, etc.).
- Expertise in ITSM, ITOM, HRSD, CSM, or other key ServiceNow modules.
- Experience integrating ServiceNow with external systems using APIs and other integration methods.
- Strong understanding of Agile and DevOps methodologies.
- Excellent problem-solving, communication, and leadership skills.
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