ServiceNow Developer responsible for designing, implementing, and maintaining CMDB solutions across Sun Life’s infrastructure estate. Collaborates with teams to gather requirements and translate them into solutions.
About the role
- Senior ServiceNow Developer at Nuvitek working on AI solutions and enhancing ServiceNow applications. Collaborating in an Agile environment for innovative, cost-effective customer-centric services.
Responsibilities
- Design, develop, and implement ServiceNow solutions that incorporate AI, machine learning, and automation capabilities to improve user experience and operational efficiency
- Collaborate with product owners, architects, and cross-functional teams to translate business requirements into robust technical solutions using the ServiceNow AI framework, including GenAI and Virtual Agent enhancements
- Customize and extend ServiceNow applications (ITSM, ITOM, HRSD, CSM, etc.) and leverage App Engine to build intelligent workflows and predictive analytics
- Develop, configure, and maintain ServiceNow integrations with AI-driven services and APIs, leveraging both ServiceNow-native and external AI models
- Conduct unit testing, peer reviews, and participate in code quality assurance to ensure efficient and secure deployments
- Participate in and contribute to Agile ceremonies, including Sprint Planning, Daily Standups, Backlog Grooming, and Retrospectives
- Present deliverables and demonstrate new capabilities at sprint reviews and client meetings
- Contribute to Nuvitek’s innovation initiatives by researching emerging AI technologies within the ServiceNow ecosystem and providing best practice recommendations
- Develop proof-of-concepts for AI-enabled features and automations that can be scaled across client environments
- Collaborate with internal teams to document and share knowledge, build standardized AI accelerators, and contribute to internal technical communities
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or an equivalent technical field
- 5–7+ years of professional experience within the ServiceNow ecosystem with hands-on development expertise across multiple modules (ITSM, ITOM, HRSD, CSM, SPM, etc.)
- Demonstrated experience developing on the Now Platform, including Flow Designer, App Engine, IntegrationHub, and Service Portal
- 2+ years of practical experience integrating AI and automation technologies within the ServiceNow platform — such as Predictive Intelligence, Virtual Agent, or GenAI-powered components
- Experience designing and implementing complex integrations (REST, SOAP, SSO, OAuth, MID Servers, Data Migration) with a focus on intelligent decision automation
- Strong understanding of ServiceNow data models and architecture, including CMDB, Asset Management, and Performance Analytics
- ServiceNow certifications (Certified System Administrator and at least one Implementation Specialist or Application Developer certification)
- Ability to analyze data and workflows to identify AI-driven opportunities for optimization
- Strong communication and documentation skills, with the ability to effectively engage both technical and non-technical stakeholders
- US Citizen with the ability to attain public trust clearance
- **Highly Desired Qualifications**
- Experience developing, tuning, or integrating AI/ML models with ServiceNow applications
- Familiarity with ServiceNow’s AI Search, Generative AI Controller, and AI Workbench
- Knowledge of Python, TensorFlow, or other AI/ML frameworks integrated with ServiceNow
- Experience with cloud platforms (AWS, Azure, GCP) and their AI/ML services connected to ServiceNow
- Experience working in an Agile DevSecOps environment with continuous integration/continuous delivery (CI/CD) pipelines
- Strong troubleshooting, problem-solving, and time management skills
- Excellent collaboration and interpersonal skills in remote and hybrid work environments
- Previous experience supporting Federal Government clients or similar environments
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Disability and Life Insurance
- Parental Leave
- 401K
- Paid Time Off
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