Customer Service Specialist working in hybrid setup to support clients with care needs. Focused on solving customer inquiries and improving workflows in the service process.
About the role
- Team assistant in customer service supporting logistics and billing for a dynamic pharmaceutical company. Engaging in daily operations while coordinating communication with stakeholders.
Responsibilities
- Coordination of daily office operations, including switchboard/telephone and handling incoming and outgoing mail
- Support with logistics for incoming and outgoing goods (domestic and international, customs matters)
- Assist in commercial/administrative tasks, such as invoice processing, quotation and contract management
- Communication with customers, suppliers and freight forwarders
- Maintenance of master data and document management
- Administration and structured filing of records as well as digital archiving of documents
Requirements
- Completed commercial vocational training or an equivalent qualification
- Ideally experience in wholesale and international trade (import/export)
- Fluent German; English skills are desirable — we operate internationally
- Confident user of MS Office
- Able to work independently while also enjoying being part of a team
- Strong communication skills and a careful, meticulous approach to work
- Flexibility and openness to change
Benefits
- Interesting responsibilities and the opportunity to grow within an international family-owned company
- A supportive team that collaborates closely and provides help when needed
- Comprehensive onboarding and training
- Performance-based compensation and modern workplace equipment
- Flexible working hours to support work–life balance and compatibility with family life
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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