Operations Lead at Bureau managing end - to - end operations, logistics, and vendor partnerships in a fast - paced environment. Ensuring exceptional customer experiences and operational excellence across North America.
About the role
- Quality Operations Lead ensuring compliance with quality and data metrics in healthcare. Overseeing audits, monitoring trends, and managing quality improvement initiatives across program teams.
Responsibilities
- Monitor program activities to ensure compliance with all operating procedures
- Execute random and scheduled internal audits
- Facilitate various strategic quality improvement initiatives
- Evaluate ongoing effectiveness of initiatives
- Oversee audit call monitoring, review program performance
- Work closely with the Account Director, Program Manager, and the Operations Supervisors to identify trends
- Manage ad-hoc projects with focus on creating tools, resources, and trainings
- Ensure quality measures are maintained
- Monitor compliance with SOPs and Work Instructions
- Make recommendations to accomplish activities efficiently
- Assist in onboarding, training, initial certification and maintain records of annual trainings
- Review adverse events and product complaints for accuracy
- Provide timely coaching and assess future training needs
- Identify and monitor trends from call monitoring
- Facilitate any external program audit request in collaboration with leadership
Requirements
- Bachelor’s Degree and/or equivalent work experience
- 2 + years’ experience in healthcare management setting
- Prior experience in pharmacy, HUB service provider, or the healthcare industry, pertaining to quality improvement (QI) initiatives
- Previous call monitoring/ documentation monitoring experience
- Strong attention to detail is a must
- High level of independent judgement, individual initiative, and time management skills
- Ability to communicate effectively in a manner that is clear, logical, and consistent verbally and in writing
- Ability to manage multiple projects simultaneously
- Ability to manage deliverables in a fast-paced environment
- Proven ability to extract potential action items from data reports and trend success after implementation
- Proficient in Microsoft Office (Teams, Word, Power Point, Excel)
Benefits
- Hybrid work structure, combining remote work and in-office requirements
- Flexibility in scheduling
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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