Director Program Management overseeing multiple projects, ensuring goals and budgets at Sensata Technologies. Identifying risks and opportunities across multiple projects within the department.
About the role
- AML Operations Senior Program Manager at Ramp overseeing financial crime controls and leading a high-performing team. Focused on operational rigor and collaboration with cross-functional teams in a hybrid environment.
Responsibilities
- Lead and develop a high-performing team of AML operators and investigators responsible for transaction monitoring alerts, case investigations, sanctions/PEP escalations, EDD reviews, partner reporting, and KYC/B escalations.
- Oversee day-to-day operational execution, ensuring timely alert processing, high-quality decisions, complete documentation, and adherence to SLAs and regulatory expectations.
- Maintain and continuously improve operational playbooks, SOPs, quality assurance frameworks, and escalation paths across all AML workflows.
- Partner with Compliance leadership to maintain a risk-based and scalable operational program aligned with policy, partner expectations, and federal/state regulatory obligations.
- Collaborate with Engineering to optimize alert workflows, enhance internal tooling, drive automation, and identify opportunities to reduce false positives.
- Analyze operational metrics to identify trends, operational risks, and training opportunities; produce regular reporting for Compliance leadership and Risk Committees.
- Perform deep-dive investigations on escalated or complex AML cases, sanctions alerts, or EDD determinations as needed.
- Support audit, examination, and partner review processes through preparation of documentation, walkthroughs, case samples, and operational metric reporting.
- Work with transaction monitoring and sanctions program owners to share insights, inform rule tuning, and improve detection logic.
- Support workforce planning, including staffing models, capacity forecasting, vendor oversight (if applicable), and training and onboarding programs for new team members.
Requirements
- 6+ years of experience in AML/BSA compliance, financial crime investigations, or compliance operations, preferably in fintech or a similarly fast-paced financial services environment.
- Demonstrated experience managing or mentoring AML investigators or operators, including quality oversight and performance management.
- Strong understanding of BSA/AML regulatory requirements, industry best practices, and the end-to-end lifecycle of transaction monitoring, sanctions screening, KYC, and EDD workflows.
- Hands-on experience reviewing alerts, conducting investigations, drafting SARs, completing EDD, or evaluating sanctions/PEP matches.
- Familiarity with fraud and AML tooling, alerting systems, workflow management tools, and case-handling platforms.
- Ability to interpret data, generate insights, and define meaningful operational metrics; comfort using SQL or dashboarding tools is a plus.
- Strong process development, documentation, and communication skills; ability to create clear, scalable procedures and training materials.
- Proven ability to work cross-functionally to improve workflows, collaborate on tooling requirements, and support audits and partner examinations.
- Excellent judgement, discretion, and the ability to handle sensitive investigations independently.
- AI fluency: demonstrated ability to work with AI-assisted workflows, evaluate model outputs, identify failure modes, and collaborate with technical teams to safely incorporate automation into AML processes.
Benefits
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF (as needed)
- Pet insurance
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