Key Account Manager responsible for driving commercial growth and service excellence across a portfolio of freight forwarding customers. Building client relationships and ensuring high operational standards.
About the role
- Senior Account Manager handling strategic client portfolios at JOIN. Driving account growth through tailored solutions and cross-selling in a hybrid work environment.
Responsibilities
- You are responsible for building, managing, and growing your own portfolio of strategic existing clients as the primary point of contact.
- You understand your clients' needs in detail and translate them into tailored, effective solutions.
- You proactively drive the development of your accounts through targeted up- and cross-selling.
- You conduct consultative sales conversations, needs analyses, and persuasive presentations – from recruiter level up to executive leadership.
- You work data-driven with HubSpot, managing pipeline, forecasts, and sales opportunities in a structured and transparent way.
- You proactively prevent churn through strong stakeholder relationships and a clear account strategy.
- You work closely with Sales, Marketing, and Product to ensure an outstanding customer experience.
Requirements
- 5+ years of experience in Account Management, Sales, or Customer Success with a strong commercial focus, preferably in a SaaS or tech environment.
- Proven track record in growing existing clients and delivering measurable revenue impact.
- Strong sales drive: You identify opportunities, close deals confidently, and develop accounts strategically.
- Excellent communication and presentation skills in German and English.
- Proactive, structured, and independent working style with a strong results orientation.
- Strong customer-centric mindset and the ability to translate business challenges into solution-oriented strategies.
- High intrinsic motivation and genuine desire to make an impact.
- Bonus: Experience in HR-tech or similar B2B environments.
- Fluent French skills.
Benefits
- Apple hardware – The best tools for your success (MacBook).
- Team events – brunches, sports activities, and quarterly meetups in Berlin.
- Productivity from anywhere – 104 remote days per year (after probation), according to our hybrid policy.
- Competitive salary – dependent on your experience.
- Relocation support – assistance with paperwork, travel, and one month of furnished accommodation.
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