Program Manager supporting Managed Services client relationships for AMN Healthcare. Collaborating with internal and external partners to craft and implement effective account strategies.
About the role
- Programme Manager responsible for delivering the NPB’s Performance Restoration Framework. Driving cross-industry rail performance improvements and stakeholder engagements.
Responsibilities
- Create a programme plan to deliver NPBs Performance Restoration Framework.
- Management of the delivery to the programme plan for the implementation of the recommendations, including monitoring and tracking of activity.
- Develop a robust stakeholder and communications plan for the programme, leading the delivery of Network Performance Seminar and other communication tools such as news articles, newsletters and good practice webinars.
- Lead, support and contribute to building effective relationships with senior internal and external stakeholders.
- Manage the delivery of the Performance Restoration Framework, working across multi-disciplinary teams and with internal and external stakeholders to enable delivery.
- Work with individual TOCs, DfTO, Owning Groups and NR routes to ensure adequate development and adoption of the outputs of the Performance Restoration Framework.
- Provide regular written and verbal reports back to relevant governance and stakeholder groups.
- Contract Management for industry suppliers to support the delivery of the programme’s outputs.
- Support the ongoing development and adoption of the Performance Restoration Framework, in line with industry objectives.
- Manage the programme’s budget and provide secretariat support to the NPB.
- Promote a performance improvement culture ensuring the wider team commits to continuous improvement.
- Develop a collaborative working approach with Network Rail’s National Performance Team.
- Identify risks and implement corrective/mitigation actions as required.
- Establish, maintain and deliver effective reporting to RDG, NPB and wider industry on programme progress.
Requirements
- Excellent communicator with a proven track record of complex programme management in a visible, high-profile role.
- Good understanding of train service performance and the ambition of Network Performance Board.
- Ability to deliver complex programmes/projects across multiple stakeholders both internal and external.
- Knowledge and understanding of rail industry performance plans, rail performance metrics and the ambition of Network Performance Board.
- Drive for results – be adaptable, think creatively to solve problems and have the ability to go ‘’the extra mile’’ to achieve tasks, objectives and targets.
- Credibility in front of senior audiences, with a track record improving existing systems and processes and managing complex programmes to completion.
- Excellent problem-solving skills with the ability to distil complex, ambiguous problems into simple actionable direction.
- Projects and programmes management and associated methodology.
- Excellent communication skills both verbal and written.
- Experience in producing high-quality programme and change management tools and delivering these successfully.
- Ability to work with, and influence, appropriate stakeholders to ensure commitment and alignment.
- Dynamic, leader and team player who is also a self-starter.
- Ability to manage a diverse and complex stakeholder group, over varying roles and functions.
- Great at articulating the value of change and associated plans and activities.
- Effective at partnering with others to plan, develop and deliver effective change interventions.
Benefits
- 75% off rail travel for personal and family use, plus international rail discounts.
- 30 Days annual leave (plus buy/sell options and additional leave for key life events)
- Season ticket loan for commuting costs.
- Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
- Pension scheme – up to 11.58% employer contribution.
- Private medical insurance including mental health and specialist care.
- Discounted gym membership and access to wellbeing programmes.
Job title
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Degree requirement
No Education Requirement
Location requirements
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