Hybrid Technical Solutions Specialist, Italian, Spanish

at QuidelOrtho

• Job title: Technical Solutions Specialist, Italian, Spanish
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Illkirch Graffenstaden, France

About the role

• Technical Solutions Specialist in the IVD field providing support for medical laboratory products. Involves troubleshooting customer inquiries and collaborating with teams in a multicultural environment.

Responsibilities

• Investigate, troubleshoot, and manage customer complaints and inquiries related to chemistry, equipment, and software, in accordance with internal procedures and customer requirements.
• Participate in on-call rotations.
• Maintain technical skills, knowledge of company procedures, and strong customer-facing interpersonal skills.
• Work independently and as part of a team.
• Contribute to process improvements.
• Attend meetings with subsidiaries, either on-site or via conference call.

Requirements

• Certification or training as a medical laboratory, biomedical, technical, or life sciences technician; experience in customer relationship management or in a medical laboratory is a plus.
• Degree in one of the following disciplines: Chemistry, Biology, Sciences, Engineering, Biomedical Engineering.
• Knowledge of computer networking is a plus.
• Willingness to become an expert in new technologies.
• Passion for communication and customer service.
• Fluency in Italian and Spanish. English is an asset.
• This position is currently not eligible for visa/work permit sponsorship.

Benefits

• Comprehensive hands-on technical training and continuous learning throughout your career.
• Experience in a multicultural and stimulating environment.
• Opportunity to build your career with one of the global leaders in in vitro diagnostics.
• As a Technical Support Specialist, you will have a direct impact on people’s lives by working with physicians and laboratory technicians, contributing to patient health.
• Daily collaboration with our subsidiaries and teams in Europe, Asia, and the United States.
• Supplementary health and welfare coverage.
• Meal vouchers.
• Profit-sharing / incentive plan.
• Sustainable mobility allowance.
• Collective retirement savings plan with employer contribution.
• Training support through our collective skills development plan and LinkedIn Learning.
• Employee Assistance Program (EAP).
• Skills recognition program.
• Employee referral program.