Hybrid Senior Manager, Customer Service Systems and Resource Optimization

at QuidelOrtho

• Job title: Senior Manager, Customer Service Systems and Resource Optimization
• Job type: Full Time
• Experience level: Senior
• Salary: $110,000 - $150,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Rochester, United States

About the role

• Sr. Manager focusing on Customer Service Systems and Resource Optimization at QuidelOrtho. Leading strategies for training, processes, and technology enhancements in a dynamic environment.

Responsibilities

• driving operational excellence across the Customer Service organization by leading a team of professional individuals focused on developing scalable processes, optimizing technology and automation solutions
• ensuring Customer Service is equipped with the training, tools, and resources needed to deliver exceptional customer experiences
• partnering closely with global functions and cross-functional teams to drive strategic initiatives
• leading the strategy, design, and execution of Customer Service training and development programs

Requirements

• Bachelor's degree in Business, Operations, Customer Experience, or related field (Master’s preferred)
• Minimum of 5 years of experience in Customer Service, Operations, Resource Planning, or related field including experience in a leadership role; or equivalent combination of education and experience
• Strong leadership skills and ability to lead a successful, thriving team with varying responsibilities
• Strong project management capabilities
• Exceptional communication skills with proven ability to influence and collaborate across teams
• Ability to think critically, analyze data, forecast resource needs, and translate insights into strategic recommendations

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) plan
• employee assistance program
• Employee Stock Purchase Plan
• paid time off (including sick time)
• paid Holidays