Analista NOC Júnior at Qualiserve ensuring service continuity through proactive infrastructure monitoring. Supporting network, security, and Microsoft solutions for clients.
Responsibilities
Monitor network environments, servers, and critical services using NOC tools.
Identify, analyze, and categorize infrastructure alerts and incidents.
Perform initial troubleshooting of network, firewall, and Microsoft service failures.
Log, track, and update technical tickets.
Escalate incidents according to severity and defined procedures.
Assist support, network, and security teams in resolving issues.
Contribute to the continuous improvement of monitoring and incident-handling processes.
Requirements
Knowledge of computer networks (TCP/IP, DNS, DHCP, VLANs)
Experience or familiarity with MikroTik (routing, firewall, VPN, and monitoring)
Knowledge of FortiGate / Fortinet (firewall rules, VPNs, security policies)
Familiarity with Microsoft environments, including:
- Windows Server
- Active Directory
- Microsoft 365
Knowledge of Windows and Linux operating systems
Familiarity with monitoring tools (Zabbix, Grafana, or similar).
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