Analista de Patrocínio Jr supporting B2B corporate sponsorship strategies within New Business Development at Amcham RS. Enhancing partnerships and revenue generation in Brazil.
A(
Hybrid Senior Analyst, Product Support
Posted 2 days ago
About the role
- Senior Analyst, Product Support ensuring application stability and performance while mentoring junior analysts at ABS Wavesight. Key role in resolving complex issues and supporting cloud deployments.
Responsibilities
- Diagnose and troubleshoot complex product and system issues, including application setup, configuration, and performance problems.
- Analyze data integrity and performance issues by writing and optimizing SQL queries using tools such as SQLYog, Toad for MySQL, and SQL Server Management Studio.
- Deploy and configure MySQL and MSSQL databases, application servers, and mobile servers; analyze logs and error traces to identify root causes.
- Troubleshoot application server, mobile server synchronization, and NoSQL CouchDB-related issues for mobile and tablet devices.
- Deploy application servers and client applications across multiple versions of Windows and Windows Server environments, including deployments on Microsoft Azure cloud.
- Analyze garbage collection logs and database performance logs to diagnose slow-running queries and system bottlenecks.
- Configure and validate email services using SMTP, POP3, and IMAP protocols to ensure secure email communication.
- Reproduce application defects, conduct in-depth problem analysis, develop and test solutions, and evaluate fixes.
- Collaborate with end users, product management, and development teams to review functional and technical issues, identify improvement opportunities, and recommend solutions.
- Track customer issues through resolution using customer relationship management tools while ensuring SLA compliance.
- Review production environments with customers, advise on upgrades, provide installation and migration support, and communicate complex technical concepts clearly.
- Review and analyze software change requests and enhancement requests; create test coverage matrices based on customer feedback using Agile methodologies.
- Perform periodic system and integration testing to validate application stability.
- Install and use application health monitoring tools to support system and environmental troubleshooting.
- Document recurring and complex issues, identify trends, and contribute to the organizational technical knowledge base.
- Mentor and guide junior support analysts and assist in onboarding and training new team members.
Requirements
- Typically requires 8–10 years of relevant experience in product support, application troubleshooting, or enterprise software environments.
- Graduate degree in a technical field preferred, or an equivalent combination of education and experience.
- Proficiency in writing and optimizing SQL queries.
- Strong experience with MySQL, MSSQL, and NoSQL (CouchDB) databases.
- Experience using JIRA, HP ALM, SQL Server Management Studio, Toad, and Atlassian Confluence.
- Knowledge of Java programming, Apache Tomcat, Eclipse IDE, Tortoise SVN, and Angular.
- Ability to review and modify application code to resolve escalated customer issues.
- Experience with Windows and Windows Server operating systems across multiple versions.
- Knowledge of Microsoft Azure cloud environments.
- Understanding of email protocols (SMTP, POP3, IMAP).
- Strong understanding of SDLC and Agile frameworks.
- Experience with customer relationship management tools.
- In-depth knowledge of company products and services.
- Strong analytical, problem-solving, and attention-to-detail skills.
- Excellent interpersonal, customer service, and communication skills with fluency in English.
Benefits
- Health insurance
- retirement plans
- paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Analista Telecom Senior managing voice services and configurations in telecommunications at Alares. Ensuring high availability and performance within voice networks in São Paulo.
Implementation Analyst leading client implementations for financial institutions at a global fintech leader. Involves training, consulting, and project management for various online banking products.
Lead the Credit Risk Strategy and Analytics function at Navy Federal Credit Union. Drive risk mitigation strategies and manage complex projects with autonomy.
BCBA designing individualized programming focused on communication and independence at Lighthouse Autism Center. Collaborating with families and supervising technicians in a neuroaffirming environment.
BCBA designing individualized programming prioritizing communication and self - advocacy at Lighthouse Autism Center. Offering mentorship and growth opportunities in a supportive environment.
Join as a Board Certified Behavior Analyst (BCBA) in a hybrid role providing supportive services. Collaborate with a dedicated team in Indiana for a balanced work - life.
Board Certified Behavior Analyst (BCBA) supporting clients by supervising therapy implementation and conducting assessments. Collaborative role focused on skill acquisition and behavior reduction programs.
Board Certified Behavior Analyst (BCBA) joining a supportive team in Jacksonville, North Carolina. Seeking dedicated professionals for flexible, in person/hybrid role focusing on client assessments and program design.
Board Certified Behavior Analyst supervising and mentoring therapists while implementing treatment plans. Providing assessments and designing skill acquisition programs in a collaborative environment.