Hybrid Revenue Cycle Relationship Manager – EHR Platform

at Qualifacts

• Job title: Revenue Cycle Relationship Manager – EHR Platform
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Nashville, United States

About the role

• Revenue Cycle Relationship Manager providing oversight of customer relationships and engaging with RCM clients in behavioral health. Collaboratively manages accounts and ensures effective service delivery.

Responsibilities

• Provide oversight of a customer's revenue cycle relationship and act as the advocate for the customer
• Serve as the primary point of contact for our RCM clients, managing their accounts and driving client engagement
• Collaborate with cross-functional teams to ensure a smooth and efficient onboarding process for new RCM clients
• Continuously monitor key performance indicators (KPIs) and financial metrics for clients, identifying areas for improvement
• Regularly communicate with clients to provide updates on their account status and offer best practices

Requirements

• Bachelor's degree, plus 3 years of related experience in client success, account management in healthcare, or RCM industry; or master’s degree and 1 years of related experience
• Experience in a customer facing role in healthcare with responsibility using EHR applications for medical billing, or Behavioral Healthcare billing
• Experience with state billing requirements and insurance standards across different states
• Exhibits strong RCM knowledge
• Strong software knowledge
• Competent with reporting and data analytics in support of engagement requirements
• Competent in all aspects of Customer and Qualifacts compliance needs – including GAAP, Medicare/payer requirements, and State and Federal mandates
• Strong analytical skills with the ability to interpret data and trends.
• Exposure to behavioral/mental health care strongly preferred.

Benefits

• Qualifacts is an equal opportunity employer
• We celebrate diversity and are committed to creating an inclusive environment for all employees.