Customer Engagement Manager for ABRAMS, managing email and lifecycle marketing programs. Collaborating with eCommerce & Engagement team, focusing on customer segments and journeys.
About the role
- Senior CRM (Hubspot) Specialist at QS responsible for implementing HubSpot CRM solutions and driving operational excellence. Collaborating with teams to enhance customer engagement and CRM effectiveness.
Responsibilities
- Act as the internal HubSpot owner, ensuring the platform supports all customer-facing teams across marketing, sales, service, and customer success
- Translate business requirements into scalable HubSpot solutions, workflows, and system configurations
- Define and maintain a HubSpot roadmap aligned with company growth and strategic goals
- Monitor new HubSpot releases, evaluating and implementing features that improve efficiency and adoption
- Oversee integrations between CRM, data enrichment, CPQ, and BI platforms
- Lead discovery workshops with stakeholders to capture requirements and pain points
- Build, optimise, and maintain workflows, automations, sequences, and reporting dashboards for sales, marketing, and leadership teams
- Oversee data quality through cleansing, deduplication, enrichment, and governance
- Manage integrations (native and custom) to ensure seamless data flow across systems
- Deliver structured UAT/SIT testing pre-rollout and monitor adoption post-launch
- Continuously improve lead management, pipeline visibility, and customer success handoffs
- Deliver tailored training sessions, onboarding guides, and best-practice playbooks
- Provide senior leadership with KPI, ROI, and system performance reporting
- Ensure GDPR compliance and data management standards across the platform
- Establish HubSpot usage guidelines and enforce best practice playbooks
- Coach teams on HubSpot functionality and adoption of new features
- Identify opportunities to automate and streamline processes across the customer journey
- Explore AI and other innovations within HubSpot to improve efficiency
- Monitor adoption metrics, proactively closing gaps in usage or reporting accuracy
- Champion a culture of continuous learning and platform optimisation across the business.
Requirements
- In depth HubSpot expertise across Sales Hub, Marketing Hub, Service Hub
- Proven experience implementing and scaling HubSpot in mid-market or enterprise environments with some custom development
- Strong workflow automation and process design experience within HubSpot
- Data management expertise (imports, mapping, deduplication, cleansing, governance)
- Analytical mindset with the ability to design, build advanced and interpret dashboards and performance reports such as forecasting, pipeline health, and GTM performance
- Strong stakeholder management and communication skills
- Experience delivering training and driving CRM adoption
- Experience managing HubSpot integrations (native or API-based)
- Even better, but not essential:
- • HubSpot certifications (Solutions Architecture, Marketing Software, Sales Hub Implementation)
- • Experience with HubSpot Operations Hub, advanced data sync, and custom workflows
- • Familiarity with APIs or iPaaS tools (Zapier, syncsmart)
- • Experience embedding AI into HubSpot workflows (forecasting, QA, content generation)
- • Change management or CRM adoption program experience.
Benefits
- Competitive base salary
- Access to an annual bonus scheme (for qualifying roles only)
- 25 days annual leave, plus bank holidays – increasing to 27 days after 5 years’
- Access to a Buy Holiday scheme allowing you to buy up to 5 additional holiday days per year
- Enhanced maternity and paternity leave
- Generous pension through Royal London
- Comprehensive private medical insurance and wellness scheme through Vitality
- Access to QSmiles – a discount scheme that makes a significant difference
- Cycle to work scheme
- A vibrant social environment and multicultural and multinational culture
- Free subscription to the Calm App – the #1 app for sleep, meditation, and relaxation
- A focus on welfare with mental health first aiders globally
- Access to diversity and inclusion initiatives and groups
- Strong recognition and reward programs – including quarterly and annual QS Applaud Awards, Connect with your Career annual PD event
- Support for volunteering and study leave
- Free subscription to LinkedIn learning – with over 5000 courses
- Options to join our outstanding global Mentorship programme
Job title
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Experience level
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