Analyzing, designing, and documenting client process improvements in ServiceNow at RSM. Collaborating with stakeholders to implement solutions and enhance service management efficiency.
About the role
- ServiceNow Application Development Technical Lead for Wealth Management client. Leading design and integration of ServiceNow solutions with a focus on platform excellence.
Responsibilities
- Collaborate with the ServiceNow Architect in the design and architecture of ServiceNow solutions across modules such as ITSM, ITOM, ITAM, CMDB and custom applications
- Define and enforce platform standards, patterns, and best practices aligned with ServiceNow's Now Platform roadmap
- Be a technical escalation point for complex platform issues, integrations, and performance challenges
- Ensure solutions are scalable, secure, upgrade-safe, and compliant with enterprise governance standards
- Lead hands-on development and configuration, including scripting (JavaScript, Glide APIs), Flow Designer, IntegrationHub, UI Builder, and data models
- Review designs, code, and configurations to ensure quality, maintainability, and understanding of platform strategy
- Work with product owners and partners to translate requirements into technical solutions
- Guide technical planning for releases, upgrades, and major enhancements
- Provide technical leadership and mentorship to ServiceNow developers and administrators
- Establish development standards, code review practices, and documentation expectations
- Support onboarding and skill development through coaching, training, and knowledge sharing
- Promote a culture of engineering excellence, automation, and continuous improvement
- Design and oversee integrations with enterprise systems (e.g., Workday, Azure AD, Okta, Salesforce, monitoring tools) using REST, SOAP, and IntegrationHub
- Ensure data integrity, performance, and observability across integrated systems
- Partner with security, infrastructure, and enterprise architecture teams to align solutions
- Support platform governance, including technical debt management, instance hygiene, and CMDB/CSDM understanding
- Lead technical aspects of ServiceNow upgrades and feature adoption
- Monitor platform performance, stability, and usage, driving proactive optimization
Requirements
- 7+ years of experience in ServiceNow development, administration, or platform engineering
- 3+ years of experience in a senior or lead technical role on the ServiceNow platform
- Deep hands-on experience with ServiceNow scripting, APIs, data models, and workflows
- Experience with ServiceNow architecture, best practices, and upgrade strategies
- Experience leading technical design and guiding other engineers
- Experience translating business requirements into technical solutions
- Experience operating ServiceNow as a product or platform (CoE or platform ownership model)
- Experience in large global enterprise environments
- Background in Agile / Scrum delivery models
Benefits
- 100% paid medical, dental and vision premiums for you and your qualifying dependents
- A 50% 401(k) match, up to the IRS maximum
- 20 days of PTO, plus 10 paid holidays
- Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
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