Applications Analyst supporting application implementations and maintenance activities for INTEGRIS Health. Collaborating with IT Vendor Relations team to enhance caregiver support in Oklahoma City.
About the role
- ServiceNow Analyst II responsible for enhancing IT Operations Management and Configuration Management Database. Ensuring data integrity and supporting Knowledge Management processes within the ServiceNow platform.
Responsibilities
- Manage and enhance IT Operations Management (ITOM) capabilities within the ServiceNow platform
- Support and maintain the Configuration Management Database (CMDB) and Knowledge Management processes
- Perform data quality audits and maintain CMDB accuracy
- Collaborate with IT operations and infrastructure teams for data validation and CI management
- Serve as the primary analyst for the Knowledge Management module in ServiceNow
Requirements
- 3+ years of experience in IT Operations Management (ITOM)
- Strong analytical skills and hands-on experience in ServiceNow Discovery and Service Mapping
- Experience in Configuration Management Database (CMDB) administration
- Familiarity with data integration via REST/SOAP APIs
- Excellent organizational skills with an ability to prioritize effectively
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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