Hybrid IT Business Analyst

at QBE Insurance

• Job title: IT Business Analyst
• Job type: Contract
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• IT Business Analyst focusing on process and data analysis within a leading insurance company's transformation team. Collaborating with stakeholders to deliver value and improve business procedures.

Responsibilities

• Put the Customer at the centre of the role with intimate understanding and anticipation of customer needs.
• Anticipate future challenges and opportunities to deliver long-term value.
• Analyse and challenge business problems, opportunities and needs to drive out what’s really needed.
• Understand the business and technology vision and strategy to prioritise and align key outcomes.
• Collaborate with Stakeholders, Project Managers, Product Owners, Developers, Testers, Business and Solution Architects to assist in the delivery of value.
• Be purposeful and thoughtful in how you plan and approach analysis activities with clearly defined purposes and outcomes.
• Lead and deliver such analysis activities, including: Breaking down complex business problems into manageable components (e.g., Epics, User Stories, Business Requirements).
• Defining and document functional and non-functional requirements.
• Develop process maps and target operating models to enhance clarity and efficiency.
• Data analysis and definition, e.g. data-led insights, development of data dictionaries and data models.
• Supporting the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc.
• Partnering with Architects or Development teams to produce appropriate design specifications.
• Continuously review and assess solution delivery to ensure it will meet business requirements.
• Embrace, challenge and evolve standards and practices around ways of working.
• Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up.
• Balance and prioritize workload, escalating conflicting demands where necessary.
• Contribute to risk management through raising, reviewing, monitoring and supporting their mitigation.

Requirements

• Proven experience as a business analyst or similar role.
• Strong ability to support stakeholders through change initiatives.
• Insurance industry experience with a deep understanding of its challenges and opportunities.
• Excellent communication skills and a collaborative mindset.
• Strong proactive problem-solving ability.
• Empathetic approach to understanding and addressing customer needs.
• Comfortable working in fast-paced, evolving environments with a capacity for managing ambiguity.
• Capable of fostering a culture of learning and applying new insights.
• Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures.
• Expertise in defining business analysis approaches for complex programs and projects.
• Able to maintain impartiality and provide balanced perspectives.
• Proactive in identifying potential issues and taking preventative or corrective action.
• Self-driven, with a strong sense of urgency and focus on delivering results.
• Experience mentoring, coaching, and developing members of an analysis team.
• Experience working in Agile or DevOps environments.
• A relevant professional qualification is highly desirable.

Benefits

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.