Implementation Engineer responsible for implementing Risk & Fraud Management Software Solutions. Collaborate with clients to ensure successful delivery and adherence to quality metrics.
Responsibilities
Partner with clients and internal teams to understand business requirements and direct the configuration duties
Develop and perform quality assurance check points within your team to ensure quality and timely delivery
Take ownership of your team’s business results by developing and leading training and execution plans
Monitors and impacts key metrics and efficiencies
Problem-solve routine to complex issues
Establish strong working and strategic relationships to socialize initiatives and get buy-in across functions
Identify opportunities to build tools or enhancements that improve implementation quality, efficiency, and team productivity.
Track status and provide updates in relation to overall implementation process
Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Work closely with Development and other teams to ensure client satisfaction and on-time delivery
Requirements
Typically requires a bachelor’s Degree in related field and 5-7 years of experience
Hands on experience with databases and data queries to support application configuration, troubleshooting, and implementation activities.
Experience configuring or integrating applications using APIs or web services a plus.
Salesforce experience a plus
Data migration experience a plus
Strong troubleshooting, diagnostic and analytical skills.
Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environment
Strong written and oral communication skills including communication of technical concepts to non-technical individuals
Excellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.
The ability to remain calm, diplomatic, and cooperative under stressful conditions
Financial Services and Enterprise Software experience beneficial but not required.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Benefits
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
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