Mid - Market Customer Success Manager driving AI adoption and renewals at Notion in Tokyo, Japan. Shape customer outcomes and contribute to predictable revenue through effective workflows.
About the role
- CS Analyst managing client success and satisfaction for a tech solutions company. Identifying opportunities for client growth and enhancing product engagement.
Responsibilities
- Monitor the customer journey from activation through ongoing product use
- Identify opportunities for account expansion and retention (upsell and cross-sell in partnership with the Sales and Projects teams)
- Monitor success metrics (NPS, churn, health score, activation time, etc.)
- Act as the customer's voice internally, providing feedback and insights to improve the product and customer service
- Produce reports and analyses on customer performance and satisfaction
- Work in a consultative manner, helping customers achieve concrete results with the company's technology.
Requirements
- Bachelor's degree completed (Business Administration, Technology, or related fields)
- Previous experience in customer service, support, or Customer Success at technology or SaaS companies
- Strong verbal and written communication skills
- Analytical profile with the ability to interpret data and propose solutions
- Comfortable using CRM and customer management tools
- Organized, empathetic, and results-oriented
- Experience with CS metrics (NPS, churn, health score)
- Knowledge of software implementation or project management
- Experience in the Contech or SaaS sector
Benefits
- Work-from-home allowance
- Profit-sharing (PLR)
- Meal voucher
- Transportation voucher
- Health insurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.
Customer Success Liaison in healthcare transforming care delivery through Remote Patient Monitoring and support. Engaging patients and clinic teams for improved health outcomes in partnered clinics.
Senior CRM & Loyalty Engineer at Merkle developing digital solutions and providing mentorship. Overseeing CRM systems implementation and ensuring architectural integrity in projects.
Customer Success Manager responsible for managing strategic customer accounts and ensuring successful technology adoption. Driving client engagement and partnership at Hewlett Packard Enterprise.
Customer Success Manager supporting strategic accounts with a focus on client retention and expansion at PitchBook. Engaging clients while driving their success and optimizing platform usage.
Senior Customer Success Manager coordinating customer relationships and enhancing user experiences at Workday products. Liaison role enhancing service quality and operational performance for designated customers in a Fortune 500 company.
Customer Success Manager leading strategic accounts, ensuring customer value realization at Genesys. Orchestrating collaboration across various teams to drive business growth and success in customer experience.
Senior Customer Success Manager responsible for managing customer success for enterprise clients at Genesys. Focused on driving retention, expansion, and customer satisfaction across strategic accounts.
Customer Success Manager at ShopGrok ensuring retail clients maximize platform value. Engage in customer journey from onboarding to ongoing management and insights delivery.