Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- Service Engineer I at Providence managing and optimizing services supporting caregivers and business operations. Leveraging technical expertise to ensure quality and compliance in service delivery.
Responsibilities
- Play a critical role in designing and maintaining high-performing, reliable, and secure services that support caregivers and business operations
- Leverage deep technical expertise to architect solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience
- Analyze service delivery systems and optimize capacity planning
- Troubleshoot complex issues and implement permanent fixes
- Ensure minimal disruption and maximum efficiency
- Participate in disaster recovery, incident response, and continuous monitoring of production environments
- Apply best practices, drive process improvements, and utilize data-driven insights
- Enable predictable, on-time releases and cost-effective operations
- Help deliver resilient, innovative solutions that empower caregivers and enhance service excellence across the organization
Requirements
- Bachelor's Degree Computer Engineering, Computer Science, Mathematics, Engineering -OR- a combination of equivalent education and work experience
- 1 or more years of related experience
- Some experience in automation, specifically related to deployment, recovery, or other manual processes
- 1 or more years of experience in Mobile Device Management (Preferred)
- Proven experience administering MDM solutions with a focus on Apple devices (iPhone/iPad) (Preferred)
- Strong understanding of iOS/iPadOS configuration, security, and enterprise features (Preferred)
- Experience with device provisioning, enrollment, and lifecycle management (Preferred)
- Understanding network requirements for device usage (Preferred)
- Experience working with cellular vendors to support cellular devices (Preferred)
- Working knowledge of application deployment and mobile security controls (Preferred)
- Excellent troubleshooting, documentation, and communication skills (Preferred)
- Exposure and experience in report writing and dashboard creation, preferably in PowerBI (Preferred)
- Experience managing and supporting telecom billing, specifically for mobile network providers (Preferred)
- Healthcare experience (Preferred)
Benefits
- Best-in-class benefits designed to support you and your family in staying well
- Growing professionally
- Achieving financial security
- Health care benefits (medical, dental, vision)
- Life insurance
- Disability insurance
- Paid parental leave
- Vacations
- Holidays
- Health issues time off benefits
- Voluntary benefits
- Well-being resources
Job title
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