Contact Center Supervisor leading a diverse team at Securian Financial supporting customer service and claims operations. Overseeing performance and fostering a culture of quality and continuous improvement.
About the role
- Call Center Representative supporting Call Center Team and internal departments by advocating for members. Responsible for resolving customer inquiries and maintaining computer systems.
Responsibilities
- Supports the Call Center Team and internal departments by advocating on behalf of members.
- Helps members navigate through the managed care system.
- Responsible for the resolution of customer inquiries through multiple channels.
- Data entry to maintain computer systems.
- Upkeep of resources to remain current.
- Coordination of special projects and events.
Requirements
- 2 years customer service environment.
- Basic MS Windows, Excel, Word, and Outlook experience.
- Experience in a Healthcare setting (preferred).
- Customer service experience in a managed care environment (preferred).
- IDX experience (preferred).
Benefits
- Health care benefits (medical, dental, vision)
- Retirement 401(k) Savings Plan with employer matching
- Life insurance
- Disability insurance
- Time off benefits (paid parental leave, vacations, holidays, health issues)
- Voluntary benefits
- Well-being resources
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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