Customer Service Advisor engaging with members to resolve inquiries and provide assistance. Focused on delivering professional service while maintaining high - quality communication standards.
PL
Hybrid Automotive Claims Customer Service Specialist, Bilingual Preferred
Posted last week
About the role
- Works as a Customer Service Specialist in Claims handling automotive inquiries via phone and email. Assisting with contract terms, managing claims, and providing customer service support.
Responsibilities
- Supports claims department by managing a high volume of calls and emails
- Assists customers with contract terms and conditions
- Initiates new claims and reviews claim files
- Verifies maintenance and payment issuance requirements
- Processes claim payments and provides updates on claim statuses
- Delivers exceptional customer service
- Performs essential administrative tasks
- Collaborates with management as needed
Requirements
- Bachelor’s degree or equivalent work experience
- 2+ years of clerical/administrative experience
- 2+ years of customer service experience
- 2+ years of call center experience
- Bilingual in English/Spanish preferred
- Knowledge and experience within the automotive or insurance industry preferred
- Previous exposure to auto/RV warranties preferred
- Strong understanding of all contracts administered by Portfolio
- Reliable and punctual
- Detail oriented, accurate, and highly organized
- Excellent understanding of computer hardware and software, including Microsoft Office Suite
Benefits
- Comprehensive health, dental, and vision insurance
- Mental health benefits
- Employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- Cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with company matching
- ProHealth Rewards platform for wellbeing
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