Customer Strategy & Operations Manager for a healthcare startup empowering Nurse Practitioners. Guiding onboarding and growth of practices to maximize platform value throughout the customer lifecycle.
About the role
- Assistant General Manager at Protech overseeing automotive market operations and developing third-party customer relations. Ensuring operational efficiency and driving market growth with a focus on customer satisfaction.
Responsibilities
- Responsible for assisting the General Manager with the overall operation of the assigned market.
- Ensure technicians have the support and resources necessary to complete their work safely, efficiently, and in accordance with company and industry standards.
- Play an active role in driving market growth by identifying, developing, and maintaining strong relationships with third-party customers.
- Work to capture new business opportunities, strengthen partnerships with existing clients.
- Support the General Manager in ensuring operational excellence that drives customer satisfaction, retention, and expansion.
- Include risk management, teammate development, client relationship management, production oversight, and administrative support while maintaining company goals and standards for performance with an emphasis on market growth and delivering a world-class customer experience.
Requirements
- 2+ Years in automotive mobile repair industry preferred
- Experience in auto repair industry or managing a mobile work force
- Must be at least 21 years of age
- Must have a valid driver’s license and ability to pass MVR/Background check
- Understanding /knowledge of repair process, procedures, and service info.
- Capable of effectively prioritizing and multitasking over a large geography.
- Must be able to lift 60 pounds independently
- Travel may be required for continuing education and certification training
- Requires standing for extended periods of time with frequent stretching, reaching, walking, and stooping
- Requires frequent driving of company and customer vehicles
- May have exposure to fumes, dust, and chemicals
- Ability to work in a shop environment in inclement weather
- Personable and friendly demeanor with a world class customer service approach to internal and external customers
Benefits
- 401K
- health care packages
- company vehicle
- cell phone
- laptop
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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