Customer Success Manager ensuring clients effectively use DigitalCheckIn software and remain satisfied. Involves onboarding, support, and continuous process improvements in a dynamic team.
About the role
- Customer Success Manager ensuring customers maximize their investments in cybersecurity, focusing on Data Loss Prevention strategies. Collaborating across teams to drive product utilization and renewal success.
Responsibilities
- Drive high-impact customer success through proactive post-sales engagements, maintaining full ownership of customer outcomes and solution adoption.
- Serve as a strong DLP advocate and advisor, providing expert guidance on data protection strategies, governance, and DLP best practices tailored to each customer’s environment.
- Act as a relentless customer champion, collaborating closely with Product Management, Engineering, Support, and internal teams to ensure Proofpoint DLP and security solutions deliver measurable results.
- Provide strategic onboarding guidance focused on maximizing customer utilization of Proofpoint DLP, email security, and associated services, including support programs, training, and professional services.
- Conduct regular business and technical reviews to assess product adoption, deployment health, risk posture, upcoming feature releases, and customer success initiatives.
- Develop a deep understanding of customers’ business drivers, data protection requirements, and security priorities by industry; use this knowledge to offer proactive, actionable recommendations.
- Partner cross-functionally across Sales, Marketing, Engineering, Support, and Professional Services to identify systemic friction points and address root causes of dissatisfaction or churn.
Requirements
- Bachelor’s degree in a business, technology, or related field—or equivalent experience.
- Hands-on expertise with Data Loss Prevention (DLP) technologies—experience deploying, managing, or supporting DLP programs is required.
- 7+ years of industry experience in customer-facing roles such as customer success, professional services, sales engineering, or senior technical support.
- Strong knowledge of email security, data protection workflows, and security architecture.
- Working understanding of networking concepts, cloud technologies, web services, operating systems, and enterprise security frameworks.
- Demonstrated ability to articulate customer business and technical requirements and serve as the internal “voice of the customer.”
- Strong communication skills, executive presence, and the ability to engage effectively at all levels of the customer’s organization.
- Excellent project/program management capabilities with sharp attention to detail.
- Ability to think strategically, execute tactically, and thrive in dynamic, fast-paced environments.
- Proven ability to work independently as well as collaboratively across teams.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager driving success for large enterprise clients in security solutions. Focused on executive alignment and measurable outcomes in complex environments.
Intern supporting CRM strategy execution for improving customer relationships. Collaborating with multidisciplinary teams to enhance data - driven communication initiatives.
Senior CRM Strategist at Just a Little Data leading data - driven strategies across various industries. Requires solid experience in CRM and proven ability to translate insights into actionable strategies.
Customer Success Manager focused on driving customer success outcomes by assisting Account Managers. Supporting quoting, training for Sales Reps, and managing customer relationships.
Customer Success Agent for Getsafe, providing phone support for insurance concepts and services. Engaging customer interactions and guiding them through digital processes.
First Partner Success Manager responsible for building the partner ecosystem in the US market for AI - powered digital sales solutions. Collaborating with local sales teams and ensuring partner contributions to sales growth.
Admissions Analyst overseeing student admissions processes for Inspired Schools in Brazil. Engaging with families, managing enrollment metrics, and collaborating with educational teams.
Web Developer creating CRM and Customer Service solutions at atlantis dx GmbH. Involving in their development using PHP, JavaScript, and various web technologies in a hybrid environment.
Customer Success Manager ensuring success of Meltwater's valued customers through product adoption and user training. Collaborating with account managers to drive customer satisfaction and grow accounts.