Team Lead for Customer Success at Semrush enhancing product value for enterprise - level customers. Overseeing account management and onboarding while mentoring Customer Success Managers.
About the role
- Admissions Analyst overseeing student admissions processes for Inspired Schools in Brazil. Engaging with families, managing enrollment metrics, and collaborating with educational teams.
Responsibilities
- Acompanhar todo o processo de admissão de novos alunos
- Organizar e gerir os indicadores do funil e criar planos de ação
- Acompanhar o processo de matrícula e lidar com os sistemas necessários
- Acompanhar junto à equipe pedagógica as evasões
- Gerar indicadores e planos de ação para retenção
- Acompanhar ativamente o processo de rematrícula
- Auxiliar nos eventos de captação e apresentar a escola para grupos interessados
- Atender famílias interessadas em conhecer a escola, por e-mail e telefone
- Realizar entrevistas individuais com responsáveis interessados
- Planejar e executar ações de captação de novos alunos
- Conduzir visitas nas instalações da escola
- Aplicar avaliações
- Dar suporte nas apresentações pedagógicas
Requirements
- Graduação completa
- Experiência com atendimento ao cliente
- Muita energia e gostar de um ambiente de ritmo acelerado
- Excel avançado
- Inglês intermediário ou avançado
- Possuir experiência em gestão de CRM, coleta e análise de dados (diferencial)
- Inglês fluente (diferencial)
Benefits
- Desenvolvimento profissional
- Oportunidades excepcionais de carreira
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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