Senior Customer Success Manager supporting Global Accounts in managing strategic relationships. Focus on client satisfaction and growing business within the advertising industry's verification space.
About the role
- Customer Success Manager ensuring clients effectively use DigitalCheckIn software and remain satisfied. Involves onboarding, support, and continuous process improvements in a dynamic team.
Responsibilities
- Aktive Betreuung unserer Kunden rund um das Produkt DigitalCheckIn
- Durchführung von Onboardings, Einweisungen und kurzen Schulungen
- Bearbeitung von Kundenanfragen per E-Mail, Telefon und Screenshare
- Aufbau, Pflege und Weiterentwicklung von Hilfematerialien, FAQs und Knowledge-Base
- Systematisches Sammeln von Kundenfeedback und Mitgestaltung der Produktweiterentwicklung
- Testen neuer Features aus Anwendersicht
- Mitentwicklung und Optimierung von Customer-Success-Prozessen
Requirements
- Erste Erfahrung im Customer Success, Support oder in einem SaaS-/Software-Umfeld
- Ausgeprägte Service- und Lösungsorientierung
- Strukturierte, selbstständige und zuverlässige Arbeitsweise
- Sehr gute Kommunikationsfähigkeiten in Wort und Schrift
- Technisches Grundverständnis für Web-Anwendungen (kein Coding erforderlich)
- Interesse daran, Verantwortung zu übernehmen und Prozesse aktiv mitzugestalten
Benefits
- Gestaltungsspielraum in einer produktnahen Customer-Success-Rolle
- Direkten Einfluss auf Kundenzufriedenheit und Produktentwicklung
- Flexible Arbeitszeiten & hybrides Arbeiten
- Zusammenarbeit in einem kleinen, offenen Team mit kurzen Entscheidungswegen
- Moderne SaaS-Umgebung & Top-Equipment
- 30 Tage Urlaub (anteilig), Getränke, Snacks & regelmäßige Team-Frühstücke
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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