Program Manager overseeing community engagement initiatives at Adobe's Experience League. Driving strategies to enhance community programs and influencing product direction with customer insights.
About the role
- AI Program Manager & Developer leading AI initiatives with development focus in Services and Support at Proofpoint. Drive AI strategy, governance, and adoption with measurable business impact.
Responsibilities
- Lead AI roadmap execution across the Services and Support team
- Identify and prioritize high-impact AI use cases aligned to Services and Support goals
- Track and report adoption, efficiency, and ROI metrics
- Coordinate AI initiatives across: Customer Support, Professional Services, TAM / CSM, Customer Operations
- Serve as the Customer Office representative to the Proofpoint AI Business Council
- Ensure alignment with enterprise AI governance, licensing, and publishing standards
- Translate enterprise AI strategy into actionable Customer Office execution plans
- Design and build Custom GPTs and AI workflows tailored to: Case summarization, Troubleshooting guidance, Smart routing & case deflection, Knowledge base generation, Services documentation automation, Executive reporting automation
- Develop structured workflows and agentic use cases
- Partner with IT on integrations (SharePoint, Teams, Outlook, GitHub, Jira, Salesforce, etc.)
- Ensure appropriate RBAC, data security, and governance controls
- Establish reusable AI frameworks that can scale cross functionally
- Act as a primary liaison to the Proofpoint AI Business Council
- Bring forward use cases, risks, and adoption metrics
- Communicate governance updates, licensing changes, and publishing policies
- Partner with IT Admins and AI Project Leads to ensure compliant GPT publishing
- Track usage and ROI
- Maintain governance alignment
- Champion responsible AI adoption
- Identify and enable Citizen Developers within Support & Services
- Provide training, best practices, and AI office hours
- Measure adoption and optimize based on usage data
- Create documentation and playbooks for scalable AI deployment
- Foster an innovation mindset while maintaining operational rigor
Requirements
- 5 years in Program Management, Technical Operations, Product Operations, or Services Enablement in a SaaS organization
- Strong experience implementing automation, AI solutions, or workflow improvements
- Experience driving cross-functional initiatives without direct authority
- Experience operating in a customer-facing or services-driven environment
- Experience with generative AI platforms (ChatGPT Enterprise, Copilot, APIs)
- Familiarity with building custom GPTs, structured prompts, or workflow automation
- Basic to intermediate scripting (Python or similar) preferred
- Familiarity with SaaS tools: Jira, Confluence, Salesforce, GitHub, Service Cloud, etc.
- Understanding of AI governance, data security, and enterprise compliance considerations
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
E2E Program Manager engaging cross - functional teams to enhance operational efficiency at Adobe's Document Cloud. Lead major marketing initiatives ensuring seamless collaboration and project success.
Complex Program Manager responsible for managing large, complex IT projects for public sector clients in Italy. Engaging with C - suite and navigating project interdependencies for successful outcomes.
Principal Program Manager leading enterprise transformation initiatives for Mastercard to support skills - based workforce. Ensuring disciplined execution across complex, multi - workstream transformation.
Sr. Manager of Brand Program Management at Crocs, Inc. driving strategic initiatives and portfolio management to align with brand goals and objectives.
S&OP Program Manager at Blue Origin developing methodologies for sales and operations planning. Leading initiatives and collaborations between various teams for aerospace development.
Technical Program Manager managing large - scale program initiatives and ensuring deliverable alignment at Salesforce. Collaborating with cross - functional teams to achieve strategic business objectives.
Senior Program Manager managing Go - To - Market execution for Forcepoint. Collaborating extensively with cross - functional teams to ensure successful product positioning and deployment.
Deputy Program Manager at GDIT, leading VA network modernization efforts and ensuring high - quality IT services. Collaborate with federal stakeholders, oversee enterprise solutions, and mentor teams for performance excellence.
ECM Program Manager leading Enhanced Care Management program at Pacific Health Group. Guiding regional teams to ensure vulnerable populations receive necessary care and support.