Product Marketing Manager crafting market narratives and strategies for a top SaaS publisher. Collaborating with cross - functional teams and driving customer - centric messaging in the legal tech space.
About the role
- Product Marketing Specialist supporting customer marketing initiatives for MarkLogic and Semaphore. Collaborating with various teams to drive customer success and product adoption.
Responsibilities
- Support the execution of customer marketing programs that celebrate customer success and increase product adoption
- Help create customer-facing assets—case studies, testimonials, success videos, and spotlights—showcasing measurable impact and ROI
- Partner with Customer Success, Product Marketing, and Demand Generation to assist with retention and expansion campaigns
- Maintain and update the customer advocacy library and assist in coordinating customer participation in references, events, and analyst briefings
- Conduct basic data and sentiment analysis on customer engagement metrics to inform future programs
- Draft and edit content for newsletters, webinars, and community features highlighting customer innovation and outcomes
- Collaborate cross-functionally to ensure consistent messaging and storytelling across campaigns and platforms
Requirements
- 1–3 years of marketing experience—preferably in product marketing, customer marketing, or a related B2B SaaS/software marketing role
- Strong writing and storytelling skills with a customer-centric mindset
- Detail-oriented, proactive, and comfortable managing multiple projects in a fast-paced environment
- Analytical and curious, eager to use data and feedback to guide program improvements
- Bachelor’s degree in marketing, communications, business, engineering or a related field
- Exposure to data, analytics, or AI-driven software solutions is beneficial
- Familiarity with customer advocacy, lifecycle, or community marketing programs is beneficial
- Comfort working with cross-functional technical and marketing teams in a global organization is beneficial
- Demonstrable AI skills in the development of content creation and sales aids is beneficial
Benefits
- Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan)
- Tuition Reimbursement program
- Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance
- Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
- Flexible paid vacation time, paid day off for your birthday, and company holidays
- A variety of leave plans, including Parental Leave
- Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health
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