Hybrid Inside Account Manager

at Progress

• Job title: Inside Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Brno, Czech

About the role

• Inside Account Manager supporting sales activities in the CEE region at Progress, driving communication and renewals management with clients.

Responsibilities

• Support of Sales Activities: Participates in the process of selling the company’s products and services within the CEE region.
• Prepares price quotes, communicates with customers and partners, and assists account managers with preparing sales materials.
• Renewals Management: Ensures preparation and processing of parts of the renewal pipeline.
• Monitors upcoming license expirations and communicates with customers about renewal options.
• Closely collaborates with colleagues on coordinating and managing the renewal process.
• Partner Management: Supports the development of the partner network and maintains relationships with existing partners.
• Assists in identifying new partners, provides information about products, pricing, and promotional activities.
• Participates in partner marketing initiatives.
• Customer Communication: Provides consultations related to products, licensing, and technical questions.
• Responds to customer requests via email and phone and relays relevant feedback to internal teams.
• Product and Market Knowledge: Monitors product line updates, technology trends, and competitor activities.
• Shares acquired insights with the sales team.
• Reporting and CRM Administration: Maintains accurate and up‑to‑date records in Salesforce (or another CRM).
• Prepares regular overviews of activities, results, and development of sales opportunities.
• Team Collaboration: Cooperates with marketing, technical support, finance, and other internal teams.
• Actively participates in team meetings and shares market findings.

Requirements

• Experience in sales, customer support, or partner management
• Ability to communicate effectively by phone and email
• Proficiency with CRM systems (Salesforce is an advantage)
• Strong planning, organizational, and task‑completion skills; attention to detail
• English at a communicative level, minimum B2
• Czech or Slovak at a communicative level
• Experience in the IT or SaaS segment (additionally beneficial)
• Experience with renewals and licensing models (additionally beneficial)
• Knowledge of channel sales (additionally beneficial)
• Knowledge of Bulgarian or Polish (additionally beneficial)

Benefits

• Generous remuneration package
• Employee Stock Purchase Plan Enrollment
• 5th week of vacation
• Birthday day off
• Extra time off for service anniversaries
• Community service time off
• International Women’s Day – March 8 is an official holiday for all employees
• Risk life insurance
• Flexible working hours and work-from-home options
• Meal allowance
• Flowmon Benefit Program (Cafeteria) – can be used for leisure and wellness, pension insurance, or a co-funded Multisport card
• Relaxation zone and drinks & fruits in the workplace
• Company-wide events