Account Manager role at Peoples Post focusing on client satisfaction and revenue growth. Responsibilities include onboarding, performance analysis, and strategic client communication.
About the role
- Director of Account Management leading B2B Strategic Account Managers at Purchasing Power. Overseeing client relationships, retention, and growth with emphasis on process optimization in a hybrid role.
Responsibilities
- Lead, mentor, and develop a high-performing account management team
- Set clear performance goals and provide regular feedback and coaching
- Assist Account Managers to initiate and cultivate successful partnerships between Purchasing Power and assigned Clients
- Plan and deliver support programs for the Strategic Account Management team and offer guidance on influencing and strengthening performance and partnerships
- Optimize and manage business relationships with our largest broker partners to grow Purchasing Power’s client base
- Act as the primary point of contact for escalated client issues
- Develop and implement partner business plans and account plans strategies to drive client engagement and retention
- Meet target revenue and adoption rates while focusing on customer penetration strategies and develop with accounts
- Implement process improvements and develop standard operating procedures for account management
- Utilize data and analytics to drive decision-making and process enhancements
- Collaborate with senior leadership to develop and execute account management strategies
- Align account management goals with overall business objectives
- Identify upselling and other opportunities with existing accounts to drive revenue growth
- Track and report on key performance metrics for the account management team
- Provide regular updates to senior leadership on team performance and client satisfaction
Requirements
- Bachelor's degree in Business, Marketing, or a related field
- 8+ years of experience in B2B sales or account management, with at least 3 years in a leadership role
- Proficient using Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, One Note)
- Experience with CRM software (Salesforce) and data analytics tools (Tableau)
- Strong leadership and people management skills
- Strong understanding of Account Management Best Practices
- Proven ability to build and maintain client and partner relationships
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- Ability to work in-office 3 days a week
- Ability to travel 35% of the time
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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