Ensuring customer cylinder balances and rental bills are accurate as Customer Experience Cylinder Control Specialist at Airgas, an industrial gas supplier. Collaborating with several teams for effective operations and problem resolution.
About the role
- Customer Service Executive managing customer inquiries for PRISM+, a leading electronics brand in Malaysia. Providing support via phone, email, and chat, ensuring customer satisfaction through effective communication.
Responsibilities
- Provide timely and accurate responses to customer inquiries across multiple channels, including phone,
- email, and chat.
- Resolve customer issues efficiently and professionally, ensuring a high level of customer satisfaction.
- Manage customer expectations through clear, empathetic, and effective communication.
- Develop and maintain a strong understanding of our services and offerings to support customers confidently and accurately.
- Collaborate with internal teams to relay customer feedback, address recurring issues, and improve processes and service quality.
- Document customer interactions thoroughly and maintain accurate records within internal systems.
- Assist in identifying trends and patterns in customer inquiries to support improvements in service delivery and customer experience.
- Uphold the company’s commitment to transparency and knowledge sharing in all customer interactions.
- Perform any other duties as assigned by the Company.
Requirements
- Prior experience in customer service, customer support, or a related role is preferred.
- Strong communication skills, both written and verbal.
- A customer-centric mindset with strong problem-solving abilities.
- Ability to manage multiple tasks while maintaining attention to detail.
- Comfortable working collaboratively with cross-functional teams.
- Adaptable, proactive, and committed to delivering quality service.
- Fresh graduates are welcome to apply as well!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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