Office Administrator providing administrative, secretarial support for the Police Federation's Branch Board Office. Key contact for member queries and maintaining databases and records.
Responsibilities
Act as the first point of contact for members to ensure that their queries are logged on the database and escalated to the relevant Federation representative
Responsible for organising and providing administrative support to all Branch meetings and events as directed by the Branch Secretary or Branch Chair i.e. invitations, agenda preparation, minutes, catering
Organise and book in the most cost-effective manner travel and accommodation for the Branch Secretary, Chair, Treasurer etc.
Maintain digital filing systems, recording of cases via tracker, spreadsheet or similar and reporting these to the Branch Secretary/Office Manager as required
Assist in updating the Retiree database and monitoring so that all retiree’s receive notification and benefits in a timely fashion and that payroll is advised where necessary
Inform payroll of Police Officer starters and leavers, and update the database
Assist with the administration of the Group Insurance Scheme for both serving and retired officers in its entirety on behalf of the Insurance Company.
Administer Federation contributions so that contribution rates are accurate on database and for payroll.
Ensure that the Federated members record, or database is updated with details of each member
Responsible for collating and distributing New Recruit information packs as necessary and update the database
Ensure that transferees to Gwent Police Force are contacted and receive a welcome pack
Ensure that all administration is carried out regarding officers on, and returning from, maternity leave including database updates, payroll informed accurately, and liaise with the Group Insurance Company
Carry out accounts reconciliation for officers contributions
Circulate and advertise dates of the Police Money Matters Seminars on Force Intranet and Website
To provide Police Regulation guidance to officers in line with the New Federation Representatives course
Assist in the running of external partnership clinics, advertising and appointment booking
Assist with the branch Injury on duty and long-term sick welfare programme
To undertake courses as directed by the secretary to ensure continuous professional development
Requirements
Excellent organisational skills
Good knowledge of MS office suite, Outlook, PowerPoint, and Excel
Ability to work autonomously with little intervention
Experience of and ability to work under pressure
Proactive, seeking out work and looking for new ways for the department to improve
Understand the importance of and maintain confidentiality and integrity
Excellent interpersonal and communication skills, demonstrating ability to be assertive, confident and diplomatic with those internal and external to the organisation
Excellent Customer Service manner with a strong focus on members satisfaction
Previous expereince of working in a confidential environment and demonstrating empathy
Benefits
flexible working
hybrid working
competitive salary
life assurance
private healthcare
enhanced pension contribution
enhanced leave
employee assistance program
free onsite parking and charging points
26 days holiday (increasing with length of service)
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